Lead Analyst - Customer Success

What we're looking for

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to students and teachers after they have purchased our products and services.

Our dedication to our students and teachers doesn't stop once they sign on the marketplace - it evolves. As online learning changes, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are supported.

Customer Success Leads are responsible for making sure that our customers are meeting their objectives. They are a key component of our company's success, working together with customers, partners, and their colleagues. Without these ninjas, we will fail. And failure is not an option!

Customer Success helps ensure the adoption of Insaito products and accelerates business value and ROI from our customers' investment in the Insaito marketplace. In this role, you will work closely with members of Customer Success, Sales, Executive Management, IT, Product Management, and Engineering teams to name a few. The result is increased customer satisfaction, value, retention, and expansion of the Insaito Marketplace footprint.

Our global hiring program trains the next generation of online learning talent across a range of specializations, from product adoption to engineering, and marketing.

You can learn about the online learning industry from leading thinkers, grow your professional network, and be part of a career-defining experience.

Responsibilities

1. Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
2. Product Expert - Act as the product subject matter expert (SME), working together with product and engineering teams ensuring our customers and partners get the most out of our products
3. Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
4. Interpret trends or patterns in data sets and translate these patterns into actionable insights
5. Work with other team members to continually improve our customer engagements
6. Assist with supporting our Tier 4 business, from ad hoc data requests to in-depth research projects, you will be collaborating with others to help them answer questions and make better decisions
7. Assist with special projects aimed at driving/increasing value to our customers
8. Maintain deliverable projects and timelines
9. Communicate findings clearly to a broad range of shareholders

Qualifications

1. Data-driven with a commitment to following processes and procedures
2. Quantitative skills including proficiency with Excel/Google Suite
3. Strong communication skills and fluent english is a requirement.
4. Resourcefulness with the ability to parse internal documentation
5. Excited to join a fast-paced environment and have excellent time management skills
6. Ability to work under pressure, multi-task and work in a fast-paced environment
7. A champion data accuracy and impeccable attention to detail
8. Demonstrate intellectual curiosity, and a passion for translating information into actionable insights
9. A self-starter with the ability to manage multiple projects at once
10. To apply, you must have a 3-year Bachelor’s Degree or a 2-year Master's Degree.

About Us

Insaito, based in Silicon Valley, California, is a leading provider of sales and go-to-market solutions for luxury brands, manufacturing companies, product companies, solution providers, and thought leaders.

At Insaito, we've executed over 5,000 successful campaigns, serving thousands of customers and 50+ enterprises globally. Our success-driven approach is built on our unique expertise and proven track record of driving impactful client results.

Insaito possesses an innovative, analytical team with deep domain expertise and proven industry experience.

How to Apply

Does this position sound like a good fit? Email us at hr@insaito.com. Include this role's title in your subject line (it'll help us to sort through the emails).